1. Information We Collect
‍
We collect only the personal information necessary to deliver our permanent jewellery services and enhance your experience. This may include: Contact Details: Your name, email address, phone number, and postal address. Payment Information: Credit/debit card details or other payment methods used during transactions. Event-Specific Data: Details related to bookings, event attendance, and your service preferences. Photographs: Images taken at events featuring you and your jewellery, used for marketing (with your consent—see Section 7). Feedback and Inquiries: Information you provide when contacting us or completing surveys.
‍

2. How We Collect Your Information
‍
We gather personal information through: Direct Interactions: When you book a service, attend an event, or reach out to us via email, phone, or in person. Online Forms: Through our website or social media when you inquire about services or subscribe to updates. Event Participation: When you engage with us at festivals, private bookings, or corporate events. Third Parties: From event organisers or partners, but only with your consent or where legally required. We prioritise collecting information directly from you whenever possible.


3. How We Use Your Information

Your personal information helps us:Deliver Services: Provide, personalize, and improve our permanent jewellery offerings, including processing bookings and payments. Support Customers: Address your inquiries, feedback, or complaints to ensure a great experience. Market and Promote: Send you event updates, promotions, or newsletters (with your explicit consent). Manage Events: Coordinate logistics, such as confirming attendance or sharing event details. Comply with Laws: Meet legal obligations, like tax or consumer protection requirements. We won’t use your data for unrelated purposes without your permission.


4. Storage and Protection of Your Information

We take reasonable steps to keep your personal information secure, including: Storing data on protected servers with restricted access. Encrypting sensitive details, like payment information. Using physical and digital safeguards, such as passwords and secure record disposal. While we aim to protect your data, no system is 100% secure. We can’t guarantee absolute protection from cyber risks, but we’ll do everything required to minimise threats and follow legal standards.


5. Disclosure of Your Information

We may share your information with: Service Providers: Trusted third parties (e.g., payment processors or marketing platforms) who assist us, under strict confidentiality terms. Event Organizers: When needed for event planning or venue compliance. Legal Authorities: If required by law, such as court orders or regulatory demands. We never sell or rent your data for marketing purposes. Any sharing is limited and follows the APPs.


6. Your Rights and Choices

Under the Privacy Act 1988, you can: Access: Request a copy of your personal information we hold. Correct: Ask us to fix any inaccurate or incomplete details. Delete: Request removal of your data, unless we must keep it for legal reasons (e.g., tax records). Opt-Out: Stop receiving marketing communications by unsubscribing via email links or contacting us. To use these rights, reach out via Section 12. We’ll respond within 30 days, as practicable.


7. Photography and Marketing Consent

We may photograph or film you and your jewellery at events for marketing purposes (e.g., social media, website, ads). By participating, you consent to this use unless you opt out. How to Opt Out: Tell our staff before or during your service if you don’t want your image used. We’ll try to exclude you from promotional content, though this may not be possible in group or background shots. Opting out won’t impact your service experience.


8. Data Breaches

If a data breach occurs that risks serious harm, we will: Notify you and the Office of the Australian Information Commissioner (OAIC) as required. Act quickly to limit damage and address the breach. We’ll also improve our security to prevent future issues.


9. International Data Transfers

We mainly process and store your data in Australia. If we transfer it overseas (e.g., for cloud storage), we’ll ensure the recipient meets Australian privacy standards or equivalent protections.


10. Retention of Your Information

We keep your data only as long as needed for the purposes in this policy or as required by law: Booking and payment records: 7 years for tax compliance. Marketing consent records: Until you opt out. Marketing photos: Indefinitely, unless you request removal. When no longer needed, we securely delete or anonymise your information.


11. Updates to This Policy

We may revise this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, applying to all data we hold. Check back regularly for the latest version.


Contact Us
‍
For privacy questions, concerns, or requests, contact us at:

Email:
‍hello@oskarandstone.com.au
Phone:
‍(08) 8178 1402
Address:
‍Po Box 218, Blackwood SA 5051.
‍
We’ll reply within 2 business days.